Mẫu câu thường dùng trong email
Khi phân tích email trong môi trường công sở, ta sẽ gặp những câu được dùng thường xuyên. Đây chính là “design pattern” cho email. Trong bài này, tôi sẽ liệt kê các câu thông dụng. Bạn chỉ cần chọn mẫu cần dùng, sửa lại cho phù hợp, rồi gởi đi.
Xác nhận thông tin
- I am writing to confirm our appointment on…
- This is to confirm next week’s meeting at your offices.
- I would like to confirm the details of my order.
Yêu cầu xác nhận thông tin
- Following our meeting yesterday, I would be grateful if you could confirm the following points.
- Please could you confirm the date of…?
Cung cấp thông tin
- Please note that the office will be closed from…
- I am writing to inform you that…
- Please be informed that, due to restructuring, the Sale Dept will…
- It has come to our notice / attention that…
- Please be advised that the office will close from…
- I am writing to advise you that the office will close from…
Xin thông tin hoặc lời khuyên
- I am writing to inquire about vacancies in your company for…
- I would be interested to find out more about…
- I would be interested to receive further details about…
- Please could you give us some information / details on your range of…
- I would appreciate your advice concerning…
- I would be greateful for your advice concerning…
Giải thích
- I am writing to explain the company’s new procedure concerning…
- In response to the questions in your letter of…, I am writing with further information.
- I would like to clarify our policy regarding…
- In response to your recent inquiry, I hope that the following information clarifies…
Đề nghị
- In response to your complaint concerning…, may we suggest that you contact…
- Following your inquiry regarding…, I would like to make the following suggestions.
- With regard to your email about…, we advise you to contact…
- We would like to advise all (our current employees) to…
- In response to your letter, we feel that it is advisable to…
- We strongly recommend that you follow these instructions.
- It is recommended that you read the instructions carefully.
- May we recommend that you notify the manufacturers.
- You might like to consider taking legal advice.
- We would suggest the smaller model.
- We suggest that you invest in real estate.
- It would perhaps be wise to delay a decision until after his return.
Thông báo
- It has been decided that…
- Due to…, we have decided to…
- We are happy to announce…
Nhờ vả
- I would be grateful if you could send me further information about…
- I would greatly appreciate it if you could…
- Your help would be appreciated in planning…
- Please would you sign…
- Kindly check…
- Please make sure that…
- Please ensure that…
Trả lời yêu cầu
- As your requested, I am enclosing…
- As you suggested, I am sending you…
- In answer to your inquiry, I…
- As promised, I am sending you…
Cám ơn
- Thank you for your letter of June 19.
- I greatly appreciated your assisstance during…
- Thank you for your interest in the company / for your help.
- Thank you in advance for your advice / understanding / co-operation.
- May we take this opportunity to thank you for your continued support.
Đính kèm file
- Please find enclosed the brochure you requested.
- Enclosed please find an order form.
- Enclosed is / are…
- I am enclosing a…
-
I have enclosed…
- Please find attached a route description.
- Attached please find this month’s order.
- Attached is / are…
Phàn nàn
- I am writing to complain about…
Xin lỗi
- Please accept our apologies for the delay.
- On behalf of the company, I would like to extend our sincerest apologies for…
- We were very sorry to hear about your recent problem with…
- Please accept our apologies for this misunderstanding.
- We apologize for the mistake / oversight and would like to take this opportunity to assure you that it will not happen again.
- We deeply regret any inconvenience / distress that this misunderstanding has caused you.
Báo tin tốt
- We are delighted to inform you that…
Báo tin xấu
- Unfortunately, we are unable to…
- Regrettably, we are unable to…
- We regret that we cannot…
- Due to circumstances beyond our control, we are not able to…
- We are sorry to inform you that…
Chia buồn
- I was very sad to hear the news of Jane’s death.
Hăm dọa
- It appears from our records that payment is overdue. We have no option but to refer this matter to our legal team.